Taxi reform required.

Malaysian taxi drivers are a national disgrace. They, singlehandedly, ensure that every visitor to Malaysia will be stolen from, cheated and predated upon. Since travellers have regular contact with taxi drivers, it is inevitable that they will go home, from Malaysia, with the impression that it is a nation of liars, cheats and thieves. Yet, this is not so, of course: it is the taxi drivers whose behaviour is unusually poor by the nation's standards - at least I am assuming so, based on my experience, so far.

It is negligent in the extreme and very short-sighted, not to do something serious about the level of dishonesty among taxi drivers, in Malaysia. You see, a nation's reputation is a great part of its natural capital. Without a good reputation for honesty, decency and fair dealing, Malaysia will compromise itself internationally. Now, of course, visitors to Malaysia may encounter fair dealing in many aspects of their visit - but if they frequently encounter dishonesty from taxi drivers, that can only leave a poor impression of the nation, in their minds. If Malaysia's leaders want Malaysia to "stand tall" in the world, they must, they absolutely MUST, stamp down on the dishonesty of Malaysian taxi drivers.

My experience the other day is typical of the situation in Malaysia. The situation here is a no-hoper for the customer. Whatever you do with the drivers, the customer loses out. I was in Bukit Bintang (KL's equivalent to Orchard Road). There were taxis parked everywhere. I approached about 20 of them and asked them if they would go "on the meter" - because I know that so many do not want to. To my displeasure, each and every one of the over twenty drivers I asked, REFUSED TO BE METERED FOR THE JOURNEY. They all quoted me fixed fares which were two to three times the price I knew was reasonable for the route. After ten minutes of asking drivers, I gave up on ALL the taxis parked in Bukit Bintang. Instead, I tried to flag one. After another ten minutes, I succeeded in flagging a cab. This one agreed to go on the meter, for which I was thankful. Little did I know that he would go off route, however.

Our driver took me on a giant detour through KL and its surroundings, though that wasn't clear at first. There were traffic jams, so I held my tongue, at first. However, after half an hour, on a journey that should have taken no more than fifteen minutes, I asked why I had seen no signs for our destination. "Yes, signs, have. Over there." he said, pointing into the distance.

I sat quietly waiting for these signs. After about another fifteen minutes, signs duly began appearing for our destination. However, he was travelling a route there, that I had never seen before.

In the end, the fifteen minute journey took one hour to complete and cost two or three times, the usual expected fare. My wife later made the same journey, at a third the time, and less than half the price.

So, here is another lesson about Malaysian taxi drivers. Whatever they do, they will almost always cheat you - especially if you are a foreigner. Either they offer you a fixed price well above market rate - or if you refuse that and find another driver willing to go on meter, they will take you on a giant detour and keep you in the cab several times longer than your journey actually requires. So, it is a case of heads you lose, tails you lose. Whatever happens, you will be cheated.

I should point out that I have met honest drivers. However, they are vastly outnumbered by the cheaters, liars and thieves who end up as cab drivers. I would estimate that, overall, about 70% of Malaysian taxi drivers are dishonest. In some areas, this reaches almost 100%, however. This is from the point of view of a foreigner. It is possible that they try to cheat foreigners more frequently, so this may not reflect a Malaysian's experience of taxi drivers - but it has certainly been my experience.

The situation, whilst problematic, is easily resolved, given political will. All that has to be done is for a penalty to be brought in against dishonest driving. If a taxi driver ever cheats a customer, in any way and that customer complains, then the driver should AUTOMATICALLY LOSE THEIR DRIVER'S LICENSE. They should also be BANNED FROM BEING A TAXI DRIVER, FOR LIFE. Should these two penalties be put in place, drivers would soon start behaving themselves. The ban on being a taxi driver would mean they would lose their livelihoods. The ban on driving is particularly ironic, since it would force them to take taxis and suffer at the hands of their fellow cheaters. That would soon teach them what it is like.

Teams of anonymous taxi inspectors should take cabs at random, looking for cheaters. These should be both Asian and European inspectors, to elicit different responses from the drivers, who may be preferentially cheating one type of customer. A single offense should automatically result in the two penalties being applied. There should be no leeway for the judge to decide on clemency, the penalties should be mandatory.

Were this done, Malaysian drivers would soon start behaving honestly. If this is not done, Malaysia will continue to mar its own reputation by allowing drivers to lie to, cheat and steal from every foreign customer they encounter.

I hope someone will listen and do something about it. The present taxi situation is a national disgrace.

(If you would like to learn more of Ainan Celeste Cawley, 10, or his gifted brothers, Fintan, 6 and Tiarnan, 4, this month, please go to:
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The elasticity of time and space.

It is a little known fact, that Malaysian taxis are, in fact, time machines. They are able to stretch and compress time and space, at will. All you have to do, to show this, is to book a cab...and then very strange journeys become possible.

The other day, I had the chance to test the time travelling properties of a Malaysian taxi. We made the same journey between the same two end points, in two different taxis, in two different circumstances. The results could not have been more different. On the outward journey, the meter was running. This journey took a LONG time. The total cost for the journey was 11 Ringgits.

Now, here is the interesting part. On the way back, I had to use a "government controlled" pre-paid taxi service. This is a curiously Malaysian inconvenience in which one has to pay for the taxi in advance. The most inconvenient part about this is that, invariably, the fares are much higher than they should be. Somewhere along the line I see "government tax" written all over this service. I was charged 14 Ringgits 50 cents for my pre-paid ticket. Now, imagine my surprise when the return journey took about ONE THIRD of the time of the outward bound journey. When the driver was not working on the meter, but was working for a prepaid amount, he took the shortest route back. That route happened to be three times shorter than the outward journey. However, note it was more expensive than the longer route, owing to the price gouging of the government controlled taxi service.

So, the lesson here is that, often, a Malaysian driver will only take the optimal route if he is on a fixed sum for the journey. If the journey is on a meter he will invent the longest route possible. We "enjoyed" one fine example of this phenomenon once, when we took a cab to a new place we had never been to before. The journey distance was about 17 and a half kilometres. We thought it rather far but had no idea how far it should be - so we duly paid the driver. On our way back, we had a different cab driver. Guess what the journey distance was? Just over four kilometres. We were appalled to see by how much we had been conned.

Malaysia is a beautiful country - but it suffers from poor transport infrastructure. One of the poorest aspects of that infrastructure, is the presence of dishonest drivers. There are just too many drivers willing to take a foreigner, like me, on a scenic tour of KL every time we want to pop down the road. Mind you, this is not a uniquely Malaysian problem since I was sometimes cheated in this way, in Singapore, too. Yet, not all drivers are dishonest. It is because of the honest ones that I get the chance to make route comparisons and come to realize when I have been conned...though usually too late to do anything about it.

So, if you are visiting Malaysia, just remember this: the cab you get into might just be a time machine, and the journey length could be anything up to four or five times the correct length. The best bet is to have checked a map first, so that you know where to go and how long it should take. Then make it clear to the driver that you know what's what: only then can you be sure of not being cheated in a Malaysian taxi. Happy travelling!