An unkept Singaporean promise.

I read in the Straits Times a while back, when oil prices were high and Comfort Delgro had just introduced a fuel surcharge on taxis, that "We will drop the surcharge if the price of fuel falls below $109."

Well, well, well: isn't it marvellous the way such promises are conveniently forgotten when it comes time for them to be kept? Today, the price of oil has fallen to $73 a barrel - but the fuel surcharge on Singaporean taxis remains. So, too, do the absurdly high taxi fares, remain untouched.

Does anyone remember the justification for the taxi fare rises? It was that fuel was so expensive that drivers were losing out - so there had to be a rise in charges to allow drivers to make a better living against the backdrop of such high fuel prices. Well, fuel is now as cheap as it was fourteen months ago - and seems to be dropping. So, why haven't taxi fares begun to drop, too?

I have been in Singapore since 1999 and the general impression left on me, by large corporate concerns, is one of greed. Their basic nature, here, appears to be greed, greed, greed. Prices are very quick to rise - but very slow to fall (if EVER) despite the original stated cause of the rise having gone away. The true cause is the greed of those who run the concerns.

Now, a promise was publicly made that the surcharge would vanish if fuel charges fell. They have fallen. It is time to keep the promise. It is also time to drop taxi rates back to something like what they were before the price rises. Singaporean taxi users have, I feel, suffered enough, since the price rises. The world is in recession: is it really necessary to punish the commuter in this way?

Many people who use taxis do so because they have no other choice: they are disabled, frail or encumbered with many children. In other words, taxi users are often the most vulnerable or burdened members of society. By making - and keeping - taxi fares high, those segments of the population that we should most be seeking to protect, are put in greatest difficulty.

Remove the surcharge. Lower the taxi fares - and start doing business HONESTLY, is my appeal to the taxi firms in Singapore. Your excuse for the fare rises has gone away, now...so lower them again. No more unkept promises.

(If you would like to learn more of Ainan Celeste Cawley, a scientific child prodigy, aged eight years and seven months, or his gifted brothers, Fintan, five years exactly, and Tiarnan, twenty-eight months, please go to: http://scientific-child-prodigy.blogspot.com/2006/10/scientific-child-prodigy-guide.html I also write of gifted education, IQ, intelligence, the Irish, the Malays, Singapore, College, University, Chemistry, Science, genetics, left-handedness, precocity, child prodigy, child genius, baby genius, adult genius, savant, wunderkind, wonderkind, genio, гений ребенок prodigy, genie, μεγαλοφυία θαύμα παιδιών, bambino, kind.

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A tale of two taxi drivers

Singapore's taxi drivers are famous for many things: for disappearing when you just need them, so that you will be forced to call them out; for taking circuitous routes whenever they think they can get away with it - and for simply not knowing where they are going in one of the world's geographically simplest cities.

I wish to add two more things they should be known for, so that those who come to take a cab, when they have to, might look out for them.

Today we had an early birthday party for Tiarnan. It was at Orchid Country Club. There was no other way to get there, except by cab - so we broke our "no cab" rule, and took a cab there and a cab back.

I found the behaviour of the drivers quite surprising, given the fact that fares have already risen excessively.

The outward bound cab: SHA 3666J, already had the metre running before we got in. It showed 3 dollars on the metre. It should have showed $2.80, so it had been running long enough to have rolled up already. It wasn't the quantum of the deceit that annoyed me, it was the fact he would try to do this, even though the fares have already risen dramatically. It was the principle that a price is a price, and nothing should be done to inflate it.

I confronted him as he got out to see to a problem with the boot.

"Why was the metre running before we got in?"

"Eh?"

"Why was the metre running before we got in?"

"Sorry, I no understand English."

"You understand metre:" his face registered the word, "why is the metre running?"

"OK, OK."

When we got in, he seemed to adjust the metre as if to restart it. He didn't seem to know how to use it and had great trouble adjusting it.

After he had finished fiddling with it, it still showed a sum above the starting fare. He hadn't changed it at all.

Communicating with him was such a struggle - and he was so clearly not going to be honest about it, that I gave up and resolved to complain later.

The driver on the way home tried another trick: one that was almost funny to watch, so farcical was it. His cab was SHA 4441J.

When we stopped at our house, he didn't stop the metre. He fiddled with the gear stick. He adjusted the steering. He looked at the metre. It still hadn't changed. So he fiddled with his ignition key. It still hadn't changed. So, then he looked out of the window, into the distance, as if struck by a great thought that needed attention. (No doubt it went a bit like this: "I must get that extra 20 cents.")

So, I told him: "Stop the metre."

He didn't. He just waited.

"Stop the metre."

He didn't. He just waited.

"Stop the metre...don't take six hours to do so, like all the other drivers!"

Finally, he reached out very slowly, to stop the metre. No doubt he hoped it would change before his finger touched the key.

He said nothing. He didn't acknowledge his intent. Except in his face: that seemed to say..."This passenger is cheating me out of my fair, traditionally entitled, overcharge!"

I haven't taken a cab in a very long time. In fact, it is at least a couple of weeks since I last took one. The new fares struck me as unfair, so I gave taxis up, as a bad habit. They are a bit like cigarettes - only they cause a cancer of the pocket.

Now that I have sampled the new service, I can say that the drivers are behaving even more dishonestly than before. They are not satisfied with fares that can mean a doubling of the charges. They have to try to squeeze more out of every passenger. Maybe this is because there are fewer passengers.

So, if you take a cab, check that the meter does not start until you actually board. Often the meter will already have been running for a while. When you get to your destination, note whether the driver has stopped the meter. Often they won't - they will distract you until the fare has suitably increased. Some of them never stop it all and will just bill you the highest amount it reaches before you manage to get out of the cab.

It seems as if taking cabs are now even more fun than they used to be. It is now a battle of the wits between driver and passenger: the driver trying every ruse he can to secure a higher fare, the passenger trying his or her best not to get ripped off. I suppose that is called public entertainment.

(If you would like to learn more of Ainan Celeste Cawley, a scientific child prodigy, aged eight years and one month, or his gifted brothers, Fintan, four years and six months, and Tiarnan, twenty-three months, please go to: http://scientific-child-prodigy.blogspot.com/2006/10/scientific-child-prodigy-guide.html I also write of gifted education, IQ, intelligence, the Irish, the Malays, Singapore, College, University, Chemistry, Science, genetics, left-handedness, precocity, child prodigy, child genius, baby genius, adult genius, savant, gifted adults and gifted children in general. Thanks.)

You'd think they would be satisfied with official robbery, without adding a little private robbery of their own.

The mystery of the Singaporean numbers game

Numbers are strange things. Especially in Singapore. You look away for a second and they change. Yes: here, numbers have a life of their own.

What numbers am I referring to? Well, these particular changing numbers are the costs of taxis, as declared in newspapers. Now, you would have thought that it would be a simple matter to be straightforward as to the true state of affairs when it comes to the real cost of taxis. However, apparently not.

My thoughts have turned to this on seeing a mysterious change in headlines in Singapore's leading national daily. Today The Straits Times has an article in which the headlines refer to the "5% to 35%" increase in taxi fares. Now, that is strange, I thought to myself on seeing that, for I remembered some very different headlines of only a few weeks ago. Those were also in The Straits Times and spoke of a "10% to 49%" price increase. Have the taxi fares been changed again? No, they have not. What has changed is what the headlines are saying about the fares, the fares themselves remain the same, overpriced charges.

Now, what is the truth, here? Is it "5% to 35%" or "10% to 49%". Well, I would suggest that the truth is that both sets of figures are not true. Both are misleading.

Why do I say this? Well, let us look at one simple fact in isolation. Let us forget the forest of new and wonderful whizzbang surcharges that delight the world with their awful magnitude and mystifying complexity. Let us just look at one small change among the many changes. The flag down rate has gone up from $250 - oops, I mean, $2.50 - to $2.80. Is that a change of 5%? Nope. Is that a change of 10%? Nope. It is a change of 12%. So, if you take a cab at a time and place that has no extra surcharges and you get out of the cab immediately (after all it is too expensive to actually travel anywhere in one of them), you would pay an increase of 12% over the former fares. So, that makes it a real mystery how the 5% (or the 10%) was calculated because the smallest possible change - one that ignored all other charges and surcharges is, in itself, 12% for a journey of no distance.

What happens when one actually, foolishly (or naively) actually takes a cab these days? Well, horrible things, usually, things like extra mortgages and lifelong debts to loan sharks.

What happens is that you end up virtually paying for the taxi, itself. A recent case in point. Someone I know of, recently returned from a well-timed holiday in Indonesia (where taxis are very cheap indeed), which meant that he left when taxis were affordable and returned when they had become insanely overpriced. Rather innocently, therefore, he took a cab from the airport to his home. Can you guess how much this journey cost, in an island a little bigger than the average American shopping mall (well, approximately)? It cost him well over 60 (yes, over SIXTY) dollars to get home. Consider that figure for a moment. Is that a reasonable amount for a single journey in what is a really, really small island? Now, how much was he used to paying for this journey? Have a guess. Well, he expected a figure in the 20s. Yes. That is right, he expected to pay somewhere over 20 and under 30 dollars. He didn't. He paid over 60 dollars. Now, I ask you is more than a doubling in fare, equal to "35%" or "49%". No it isn't. The true figure for these changes can be over a 100% increase in fare.

I have my own experience. My wife and I took a cab to town one evening. Just once, mind. We learnt our lesson pretty quickly. The journey would normally have cost around $9.50 to $10. The metered fare came out to $20.50. That, again, is more than a 100% increase.

Apparently, the journalists who wrote those articles have never actually taken a cab, for any distance, in the new fare regime. Perhaps they just write what the PR for the taxi firms tells them to write. Because one thing is for sure: the headline price rises in the newspapers do NOT reflect the reality of the price changes on the ground, in the cabs of Singapore today.

So, it is a mystery to me why the numbers change in these articles. It is also a mystery to me why those numbers do not accurately reflect the actual experience of people who take the cabs. Perhaps they are using best case only estimates, based on taxi rides that would avoid most of the surcharges. These are not real world estimates therefore. They are a PR person's statements.

All across Singapore, there are now empty cabs waiting for passengers, at all times of day. The only circumstance under which the fares would ever fall, is if those cabs stay empty. It is said, by Comfort PRs, that taxi drivers now earn 10% more. Perhaps they do. Perhaps they don't. Perhaps it is just PR. It doesn't matter. For even if it is true, it tells us one thing: a lot fewer people are taking cabs. You see, they should be earning a lot more than 10% more, since the true rise in prices is actually rather high. But they are not. Therefore, people are avoiding taxis. Fewer people take them. Most people are having to go to the inconvenience of finding less, well, convenient ways to travel.

It seems to me that if even fewer people took cabs, that eventually prices would fall back down again. We will see what people do.

(If you would like to learn more of Ainan Celeste Cawley, a scientific child prodigy, aged eight years and no months, or his gifted brothers, Fintan, four years and five months, and Tiarnan, twenty-two months, please go to: http://scientific-child-prodigy.blogspot.com/2006/10/scientific-child-prodigy-guide.html I also write of gifted education, IQ, intelligence, the Irish, the Malays, College, University, Chemistry, Science, genetics, left-handedness, precocity, child prodigy, child genius, baby genius, adult genius, savant, gifted adults and gifted children in general. Thanks.)

The Great ComfortDelGro Taxi Rip-off

Singaporeans, although they don't necessarily know it, already receive one of the worst taxi services in the world. Taxi drivers use every ploy in the book and some that aren't (ie. read "unethical") to increase their income at the expense of the Singaporean public. Yet, the situation is just about to get a lot worse.

ComfortDelGro, the largest taxi fleet in Singapore, comprising Comfort, CityCab and Yellow-top taxis, making up fully 65 per cent of all Singaporean taxis, with 15,000 of Singapore's 23,000 cabs, is going to DOUBLE taxi fares from Monday.

There have been hints, in recent days, of a "30 cent rise" in flag down rate. The fact that they would dribble out the news with that parsimonious description of the true state of affairs, is rather insulting to Singaporeans who may, now, be unable to afford a cab at all.

The flag down rate is indeed rising from $2.50 to $2.80. More significant, however, is that the rate of charge, for time and distance is DOUBLING to 20 cents per unit, from the present 10 cents. This means that taxis will now cost twice as much as before, on a per distance, per time basis. Yet, that is just the beginning of the price rises.

During the peak period - when people are most likely to be travelling, which is Monday to Friday, 7 am to 9.30 am and Monday to Saturday, 5 pm to 8 pm, there will be a 35% premium charge on the metered fare. Currently, the peak surcharge is a flat $2 no matter what the distance or time of journey.

The City Area Surcharge, for pick ups in the City area will TRIPLE to $3 and will be payable for a greater part of the day (Monday to Saturday, 5pm to Midnight). Currently, it is $1 payable Monday to Thursday, 5pm to 8 pm and Friday to Saturday, 5 pm to 11.30 pm.

The late night surcharge will be 50% of the metered fare, added on, from midnight to 5.59 am. Currently, there are staggered rates from 11.30 pm to 5.59 am.

The only improvement, from the point of view of the passenger, is that booking fees will be reduced to $3.50 prime time, Monday to Friday, 7 am to 9.30 am and 5pm to 11 pm. Currently they are $4. Off peak booking fees will remain at $2.50.

So what do all these changes mean to how much it will now cost to take a cab in Singapore?

Well, let us do an analysis.

For someone taking a cab home after work, at say, 7 pm, from the City area, for a journey which presently costs, say $12, what will the new cost be? Well, under the old regime, the flag down portion of that $12 is $2.50. The City Surcharge is $1. The peak charge is $2. The rest, $7.50 is the metered portion based on time and distance.

Under the new regime, the flag down would be $2.80. The metered portion would be charged at DOUBLE the rate, making it 2 times $7.50 = $15. The City area surcharge would be $3. This makes a total of $20.80. On top of this there will be a 35% peak period premium, giving a total for the fare of an astonishing $28.08!

They spoke of a "30 cents rise"...but what actually are ComfortDelGro doing? New prices on a typical sample journey are 234 % of present prices. This now makes taxi taking an unaffordable service for most Singaporeans. Almost no-one is going to agree to pay almost 30 dollars for a journey that until now has been 12 dollars, or so, on a regular basis. That is just for short trips. Long trips such as runs to the airport will now cost perhaps 50 or 60 dollars, compared to just over 20 dollars, presently, for many Singaporeans.

Singaporeans are being cheated on every front by the public taxi service. They are driven by poorly trained, ignorant, dishonest drivers who don't know where they are going and try to cheat the passenger every way they can - and now they will be gouged, by truly ugly fares everytime they board a cab.

It is, I feel, a time for Singaporeans to show what they think of these new fare rises: by never taking a cab from ComfortDelGro again. Should other cab services raise their fares in a similar way, they too can be avoided. If no-one agrees to these fares by taking cabs anymore, then they will have to reduce the fares to what they were before - or something similar.

Why is ComfortDelGro doing this? Well, it says it is an answer to the problem of unavailability of cabs, when people need them. I find that ludicrous. Why were cabs unavailable? Because the cab drivers were acting in unison, to cheat the customers, by "hiding" and refusing to pick up passengers unless they called them out, and paid call out charges. The drivers were only unavailable because they were busy cheating the consumer. Now, ComfortDelGro has had the inspired idea of rewarding these dishonest drivers by making the practice of gouging the customer official and ensuring that ALL taxi journeys are a complete rip-off. Thirty dollars for a modest trip out of town, for a country in which salaries are modest by Western standards (really, really modest, if the truth be known, for most Singaporeans), is far, far too much. Taxis, henceforth, will be for tourists only - who really don't have a choice and don't know any better.

The real answer to the issue of vanishing taxis and the inability to get one unless a call-out is made is much simpler than across the board, greedy fare rises. The real answer is to penalize any driver who behaved like that. There should have been high fines and perhaps custodial sentences for repeat offenders. That is what works in Singapore to bring behaviour into line - and that is what should have been done for taxi drivers. Their behaviour should have been made illegal, with stiff penalties.

Another alternative would have been to abolish the call-out charge altogether - and made it illegal not to take a call-out booking. That would have worked equally well.

In Singapore, taxi drivers will never do the right thing, in terms of service. They will always do what makes them the most money, even if that action is a dishonest one - or an illegal one (if no-one is looking). The notion of giving good customer service has not entered the consciousness of this particular workforce - nor, it seems, has it entered the minds of the ComfortDelGro executives who have just decided to multiply the price of a typical taxi journey by 2 and a third times.

Decisions like ComfortDelGro's affect the quality of life of everyone who lives and works in Singapore. Such decisions should be made with much more care. They say they are looking after the interests and livelihoods of taxi drivers. Well, what about everyone else's interests and livelihoods? My experiences with Singaporean taxi drivers have been very mixed. Some of the poorer experiences have led me to the opinion that drivers do not deserve special consideration. Many of them have behaved extremely dishonestly towards me. They need to be regulated - not rewarded with higher fares.

From Monday, the viable transport options of millions of Singaporeans will be reduced by one modality. For from Monday, millions of Singaoreans will no longer be able to afford one of the most convenient forms of transport previously available: the taxi cab.

The only hopeful possibility is if people stop taking cabs. If no-one takes cabs anymore, then prices will have to return to previous levels. I, for one, will do my utmost to find any other mode of transport than a taxi cab, in future. Quite frankly, with the levels of DISservice, presently common, and the new price rises - they don't deserve my custom - or yours, for that matter.

Note: Source of data on the new taxi fare structure: today's Today newspaper, page 3.

(If you would like to learn more of Ainan Celeste Cawley, a scientific child prodigy, aged eight years and no months, or his gifted brothers, Fintan, four years and five months, and Tiarnan, twenty-two months, please go to: http://scientific-child-prodigy.blogspot.com/2006/10/scientific-child-prodigy-guide.html I also write of gifted education, IQ, intelligence, the Irish, the Malays, College, University, Chemistry, Science, genetics, left-handedness, precocity, child prodigy, child genius, baby genius, adult genius, savant, gifted adults and gifted children in general. Thanks.)